To Whom It May Concern

February 24, 2009





Protection One
PO Box 49292
Wichita, KS 67201

To Whom It May Concern:

I am writing this letter to cancel my home alarm service through your company. Although I have been quite happy with Protection One for roughly 10 years, two recent occurrences have motivated me to sever our contract.

1. When renovation began on my property and I called your operators to cancel service, I was informed that I was in the midst of a year-to-year contract and could only put it on hold. Cell phone services and apartment leases shift to month-to-month after a year, so why should an alarm service should be different? The notion that customers should time their moving, renovation, or comparison-shopping around your company's billing cycle is outrageous. (That this stipulation was added mid-service and communicated via an insert with billing material is even more offensive.)

2. When I called Protection One to request the installation of new wiring while construction was taking place and walls and wiring were being repaired, I was told that such service would cost hundreds of dollars per hour for labor alone because my contract was on hiatus and not active. Basically, I was forced to choose between (a) paying ridiculous prices to make the house look nice or (b) paying less later on but suffering exposed wiring and damage to my newly finished walls and floors.

This second instance is what led me to hire an electrician to install the new wiring for a reasonable price, cancel my contract with Protection One, and seek out a new alarm company.

I realize that I am obligated to honor the remaining months of my contract--which I will do promptly and unhappily--but I will ultimately save money in installation costs, have a better-looking house, pay less per month, and, most importantly, not give my hard-earned dollars to a company that is more interested in gouging me than in retaining my business.

Please send me an invoice letting me know how many months remain on my contract and how much money I need to pay to be freed from your lousy company.

Thank you,





Martin Wong